What is your warranty policy?

If your new Carlton product should fail because of defects in materials or workmanship, package it carefully and send it prepaid to Oregon Tool, Inc. with your name, address, phone number, and a brief explanation of the defect. We will replace it, free of charge. However, Carlton products are not warranted against user abuse, improper maintenance or improper repair. We will evaluate each warranty on an item-by-item basis.